Effective Date: 27.07.2025

At JJ’s Rubbish Removals, we are committed to protecting your privacy and handling your personal data responsibly and transparently. This policy explains how we collect, use, and store your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

JJ’s Rubbish Removals
Dawlish, Devon, United Kingdom
Email: info@jjsrubbishremovals.co.uk
Phone: 07984921138

We are the data controller for the personal information we collect.

2. What Information We Collect

We may collect and process the following personal data:

• Name
• Address
• Email address
• Phone number
• Details of the service requested
• Payment information (if applicable)

3. How We Use Your Information

We use your data to:

• Provide and manage our rubbish removal services
• Communicate with you about bookings or enquiries
• Issue invoices and process payments
• Comply with legal obligations

We do not use your data for marketing purposes without your explicit consent.

4. Lawful Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity – to fulfil our service agreement with you
• Legal obligation – to comply with tax and accounting laws
• Legitimate interests – to manage and improve our services

5. Data Sharing

We do not sell or rent your personal data. We may share it with:

• Service providers (e.g. payment processors)
• HMRC or other authorities if legally required

All third parties are required to respect the security of your data.

6. Data Retention

We retain your data only as long as necessary:

• Customer records: up to 6 years for tax purposes
• Enquiries: up to 12 months if no service is provided

7. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details above.

8. Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on request or via our website (if applicable).